"You can expect me to be very proactive with our clients in getting to know their expectations and also being very clear and transparent on what it is we can provide as a distribution service. From this point on I want everyone we cater to, to feel secure in knowing we are working tirelessly to reinvent and find new ways to market and push sales of our music." Those words previously stated by Nikki Z have been her primary focus since assuming her duties of 21st Hapilos Vice President of Client Projects and Content. The latter has been accomplished by reintroducing the Dashboard for their clients.
The client Dashboard is a web-based royalty processing system which allow clients to access their analytics including sales data and earnings as they are reported by the various online retailers. The Dashboard will enable them to select different parameters to see their sales and earnings data in various ways. This includes viewing analytics and earnings from all countries or just a specific country, specific tracks or albums, different period like a quarter or a month or a year, earnings by retailers and earnings by formats such as downloads, streaming or ringtones.
In 2013 the Client Dashboard was originally implemented by 21st Hapilos, the program was however discontinued by the then EVP Johnny Wonder after a little more than a year.
According to a statement by VP Nikki Z, “One of the main concerns expressed to me by producers since joining the 21st Hapilos team is how difficult it is to understand the monthly statement currently being issued by our company. Some clients were concerns that we were not transparent enough in reporting of sales to our clients. I made it my priority to change that. I am happy that the company’s President and Board of Directors accepted my recommendation. I will continue to make decisions that will benefit our clients.”
The Dashboard will be rolled out at the end of June. Starting July 1, 2017 clients should contact the Label Manager Nathaniel Wright via email at firstname.lastname@example.org or, send a request to email@example.com to set up their dashboard access. Clients are encouraged to stop by in person at the company offices.